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Return & Exchanges
We have a simple 15 days return/exchange policy. Not liking the product or some issue with it, just call us or drop us a mail & we will be happy to help you.
In order to maintain buyer-seller relation we request you to be patient for refund amount as it may take 7-10 business days to reflect in your bank account after we have made refund from our end.
Reverse Pick Up Policy
We offer our customers a simple, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
- You can e-mail us at [email protected] within 15 days from the date of delivery.
- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
- We request you to maintain the original packaging of the items to be returned, including the thepoket.com tags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- The items for reverse pick up will be picked up within 4 business days from the date of request.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form .
- After the receipt of item(s), your request for returns/exchanges would be processed.
- In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Note: – Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.
For more details please call us on our customer care number (+91-704-604-9174) or e-mail us ([email protected]).
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below.
Please mail us on [email protected] to arrange a return pick up and once the product is received in saleable condition we will refund back the money in your bank account.
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where thepoket.com has erroneously sent you a wrong item / colour / size.